Northwest Montana News

The VA Montana Health Care System reported that nine patients newly enrolled in its benefits program requested appointments but had not received one during the period ending September 1, according to data collected from the U.S. Department of Veteran’s Affairs.

During that same time frame, the system scheduled 48,283 pending appointments across its 18 healthcare facilities.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar or better to wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA’s data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

At a hearing before the House Veterans Affairs Committee after the report was released, Debra Draper, health care director at the GAO, said new patients may actually wait up to 70 days for an appointment when they first enroll for benefits.

The VA explains on its website that when veterans apply for benefits, they are assigned to 1 of 8 priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who don’t have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
Fort Harrison, MT	15,499	13,395	2,104
Miles City, MT	345	286	59
Anaconda, MT	1,825	1,798	27
Great Falls, MT	2,709	2,364	345
Missoula, MT (David J. Thatcher)	7,015	6,623	392
Bozeman, MT	1,604	1,541	63
Kalispell, MT	5,249	4,985	264
Billings Majestic Lane, MT (Benjamin Charles Steele)	6,547	5,866	681
Glasgow, MT	127	125	2
Glendive, MT	193	172	21
Cut Bank, MT	98	94	4
Lewistown, MT	511	419	92
Billings Spring Creek Lane, MT (Dr. Joseph Medicine Crow)	3,460	2,799	661
Havre, MT (Merril Lundman)	310	234	76
IDES Malmstrom AFB	1	1	0
Hamilton, MT	1,229	1,179	50
Plentywood, MT	25	23	2
Helena, MT	1,536	1,315	221

Source: U.S. Veteran’s Administration